BIRTH OF AN ICON Royal Caribbean gets ready for the 2024 launch of the world’s largest cruise ship DEEP TRAVEL Barbara Muckermann talks transformation at Silversea Cruises NO LIMITS Tom McAlpin explains what lies ahead for Virgin Voyages AW/23
Foreword CONTRIBUTORS CFR would like to thank all of those who contributed to this issue, including: Nick Farrell Co-owner of marine interior outfitting firm Trimline, Nick has a background in software engineering, product design, project management and finance. Shorlagh McConville Shorlagh is responsible for strategic business development within Mivan, which provides complete turnkey fitout and specialist joinery services for the passenger shipping industry and other sectors. Joy Roberts Joy is executive director of Jamaica Vacations, an agency of Jamaica’s Ministry of Tourism that aims to promote and grow the country’s cruise and travel sectors. Johan Roos Formerly Stena Group’s head of sustainability, Johan became Interferry’s regulatory affairs director in 2011 and represents the association at the International Maritime Organization and other maritime authorities. AW/23 An emotional connection Establishing and maintaining a first-class hospitality customer experience now increasingly sees shipping businesses deploying cutting-edge technologies, data analytics and behavioural psychology to create personalised and seamless interactions. Artificial intelligence and machine learning algorithms can analyse vast amounts of data to identify patterns and preferences, uncover realtime points of failure, enable deep personalisation and much more. Whenever we think about appraising the customer experience it’s hard to climb out of the pigeon-hole focus on onboard and shoreside activities. A short stretch in scope might lead operators to also assess the booking and boarding processes, observe the crew’s demeanour and also consider the level of axial vibration. But there are other emotional details that passengers appreciate – even if they aren’t aware of it themselves. These may include anticipatory service, experiencing surprise and delight, accessibility and inclusivity, staff empowerment and a sense of connection. While sometimes hard to define and deliver, all can have a transformational impact. Passenger shipping continues to push boundaries and excel in this field, while remaining mindful that an easy smile from a crew member as they help customers on their journey is free, and still the most powerful tool to elevate the experience. In the keynote article of this Autumn/Winter 2023 issue of Cruise & Ferry Review, Barbara Muckermann of Silversea Cruises says: “I have dedicated my career to connecting people with the most enriching experiences around the world”. You can read about her views on customer experience and strategy for Silversea on page 10. There’s plenty more on customer experience in our Ferry Business (page 87) and Onboard Experience (page 144) sections too, alongside our usual mix of news, views and insights into passenger shipping throughout the magazine. I hope you enjoy the read. Jon Ingleton Executive Editor, Cruise & Ferry Review 1
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5 CONTENTS 10 44 Cover story 44 When Icon of the Seas takes to the water in January 2024, it will be the culmination of some of the best partners and minds in the business. Susan Parker reports Keynote 10 Silversea Cruises’ Barbara Muckermann shares how the brands is growing its fleet with innovative ships, upgrading its onboard offerings and expanding its portfolio of destinations for immersive travel experiences Marketwatch 20 A collection of news from ship operators, ports and destinations and other businesses operating in the cruise and ferry sectors, including an update on the beginning of Explora Journeys’ first sailings 65 Christine Duffy outlines what’s new for guests at Carnival Cruise Line as it invests in new designs and amenities 68 Celebrity Cruises’ new president Laura Hodges Bethge shares an insight into her plans and priorities 71 Virgin Voyages’ Tom McAlpin shares what lies ahead for the brand as it welcomes a fourth ship 75 Nigel Blanks talks about how Saga Cruises is raising the bar for boutique luxury cruising 78 Gary Anslow discusses the firsts onboard Norwegian Cruise Line’s two new Prima-class ships 81 Niels-Erik Lund reveals why SunStone Maritime Group is continuing to expand with a new series of ships 82 AE Expeditions’ Jos Dewing on how expedition cruising can promote sustainability through experiences 84 Rolf Sandvik shares his vision for new cruise brand Northern Xplorer, including plans for a fully electric fleet Cruise Business 52 Akvile Marozaite explains how the new Expedition Cruise Network will work with travel agents and shipowners 56 Four senior cruise executives discuss the ways in which they are decreasing their environmental footprints
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7 102 123 132 CONTENTS 114 CFR profiles the shipyards around the world that offer various repair, refit and maintenance services to cruise ships 121 Antti Marine’s Markko Takkinen discusses the advantages of the company’s e-hinge solution 123 Fiona Nevin outlines MJM’s upcoming work on Royal Caribbean’s Utopia of the Seas 124 Mark Henderson on how Magicman maintains high standards for its repair services Marine Operations 126 CFR outlines some of the services and solutions that are helping to ensure safety at sea 130 Interferry’s Johan Roos explains how electric vehicle fires at sea can be contained effectively 132 CFR explores how digital technologies are helping operators work more safely, efficiently and sustainably 134 Greg Martin and Simon Maher reveal how SES is pushing the performance limits of satellite communication 137 A look at how Telenor Satellite’s XipLink solution helps operators meet demand for online services 139 Bureau Veritas’ Andreas Ullrich discusses the advantages and challenges of wind-propulsion 140 Anglo-Eastern’s Sanjay Sukhrani and Dietmar Wertanzl outline the benefits of outsourcing ship management 141 Rick Shilling of Subsea Global Solutions explains the importance of choosing the right solution for hull maintenance 142 Tuomas Hakkinen and Jussi Siltanen discuss NAPA’s new Stability for Ferries solution Ferry Business 88 Mike Corrigan explains why Interferry’s upcoming conference promises to be a must-attend event this November 90 TT-Line Company’s Bernard Dwyer discusses the two next-generation Spirit of Tasmania ro-pax ferries set to join its fleet 94 Simon Johnson asks four ferry operators how they are continuing to deliver an excellent customer experience 98 Irish Ferries’ Andrew Sheen explains how the brand is working to make its ships more sustainable 100 Francis Portelli describes Virtu Ferries’ role in providing vital passenger and cargo services for Malta 102 Abby Penlington of Discover Ferries shares how new initiatives will improve the UK ferry industry’s carbon footprint 104 Michael Grey explores why ferry operators are having to find alternative solutions to provide reliable services Building and Refurbishment 106 CFR highlights several of the notable newbuilds that are now entering service for ferry operators around the world 109 Brett Crowther explains how Incat Crowther delivers an excellent shipbuilding solution for European ro-pax ferry operators 110 The cruise order book outlines the latest in new cruise ships set to debut in 2023 and beyond
Cruise & Ferry is proud to partner with the following organisations to support and promote their global visions and objectives The Caribbean Tourism Organization (CTO) is the Caribbean’s tourism development agency comprising membership of 27 countries and territories, as well as a myriad of private sector allied members. www.onecaribbean.org CLIA is the world’s largest cruise association and is dedicated to the promotion and growth of the cruise industry. CLIA was formed in 1975 in response to a need for an association to promote the special benefits of cruising. www.cruising.orgen-gb Interferry is the only shipping association representing the ferry industry worldwide There are currently 220 members (representing approximately 500 individuals) from 34 countries. www.interferry.com The International Federation of Interior Architects/ Designers is the global authority for professional interior architecture and design organisations. It provides a forum for exchanging and developing knowledge and experience in education, research and practice. www.ifiworld.org The World Ocean Council is a global, cross-sector alliance committed to promoting corporate ocean responsibility. It brings together over 35,000 ocean industry and media stakeholders from around the world to collaborate on responsible use of the seas. www.oceancouncil.org Established in Beijing in 2012, World Tourism Cities Federation (WTCF) is a non-profit international organisation whose members include many major cities and tourism-related institutions. en.wtcf.org.cn £24.00 Published by Tudor Rose Tudor House, 6 Friar Lane Leicester LE1 5RA Tel: +44 116 2229900 www.tudor-rose.co.uk ISSN 2635-0475 (Print) ISSN 2635-0483 (Online) Printed in Great Britain by The Manson Group. © 2023 Tudor Rose Holdings Ltd. All rights reserved. No part of this publication may be stored or transmitted or reproduced in any form or by any means, including whether by photocopying, scanning, downloading onto computer or otherwise without the prior written permission from Tudor Rose Holdings Ltd. Views expressed in this magazine are not necessarily those of the publisher. Acceptance of advertisements does not imply official endorsement of the products or services concerned. While every care has been taken to ensure accuracy of content, no responsibility can be taken for any errors and/or omissions. Readers should take appropriate professional advice before acting on any issue raised herein. The publisher reserves the right to accept or reject advertising material and editorial contributions. The publisher assumes no liability for the return or safety of unsolicited art, photography or manuscripts. Executive editor Jon Ingleton Editor Rebecca Gibson Editorial team Alice Chambers, Amber Hickman, Richard Humphreys, Laura Hyde, Alex Smith Editorial contributors Rebecca Barnes, Michael Grey, Philippe Holthof, Adam Lawrence, Justin Merrigan, Susan Parker, Michele Witthaus Ferry industry advisor Simon Johnson, Shipshape Consulting Account managers Kimberley McLean, Shelly Palmer, Benedict Pask, Ben Surtees-Smith Publisher Toby Ingleton Production manager Stuart Fairbrother Design Bruce Graham, Libby Sidebotham, Dhanika Vansia Cover image Royal Caribbean Group Ferry Business cover image Virtu Ferries Website development Chris Jackson Circulation Ritwik Bhattacharjee Advertise firstname.lastname@example.org Subscribe email@example.com www.cruiseandferry.net/subscriptions Optimised logistics for cruise ships Rollcruiser® and laundry trolleys www.wanzl.com I firstname.lastname@example.org Optimise your processes with our transport solutions. e Wanzl Rollcruiser enables an extremely quick and gentle transportation of luggage from the harbour check-in desk to the vessel. Facilitate transportation of dirty laundry and clean linen with the agile KT3 laundry trolley. Convince yourself of the different logistics solutions – made in Germany! Rollcruiser KT3 laundry trolley Anz_Cruise_and_Ferry_Optimised_logistics_EN_70x251mm_01_22.indd18.101.22 10:23 18.01.22 10:23
9 CONTENTS Ports and Destinations 172 CFR asks ports how they create the perfect first impression for arriving guests 178 Hans Lagerweij explains how Albatros Expeditions’ delivers unique expedition cruises 181 Dr Ece Gürsoy of Global Ports Holding outlines the challenges of operating cruise ports Onboard Experience 144 Executives from MSC Cruises and Finnlines discuss how hotel operations delivery has changed 148 Leading maritime interior designers debate the elements that help deliver better guest experiences 152 Royal Caribbean Group’s Claudia Machado gives an insight into the importance of small design elements 154 Ilaria Edoardi reveals how Silversea’s S.A.L.T. programme helps guests learn about destinations through food 156 Jason Gelineau explains how Explora Journey’s went from a blank piece of paper to its first ship 158 Innovative new evacuation systems are giving designers more freedom, says YSA Design’s Jan Krefting 160 Trimline’s Nick Farell discusses how artificial intelligence can streamline marine outfitting projects 164 Iina Forsblom speaks about Tillberg Design of Sweden’s transformation of Crystal Cruises new spa area 165 Mette Frydensbjerg Jacobsen discusses the range of services Ege Carpets delivers to transform interiors 166 Mara Davis describes how Bourne Group helped create an authentic Irish pub 168 A look at how Dauerflora can help incorporate biophilic design concepts 169 David Lincecum of ETC highlights the benefits of new lighting technology for onboard entertainment 170 Forbo Flooring Systems’ Jemma Masters explains why flooring design is key to great interiors 160 178 Europe 182 Cruise Norway 184 Port of HaminaKotka Mediterranean 187 MedCruise 190 Gibraltar Tourist Board 192 Côte Vermeille North America 194 Port Everglades Caribbean 196 Jamaica Vacations
KEYNOTE Fascinated by the hieroglyphs, tombs and myths of Egypt, Silversea Cruises’ president Barbara Muckermann once envisaged a career as an archaeologist. “I travelled extensively with my father from a young age, which shaped my strong desire to experience our beautiful planet and engage with its diverse people and cultures,” she explains. “While my choice of profession changed, I never lost sight of the transformative power of travel and I have dedicated my career to connecting people with the most enriching experiences around the world.” Muckermann first joined the cruise sector in 1997 and has since held various positions of responsibility at different organisations in the marketing, travel and luxury sectors, including Italian fashion house Loro Piana, Norwegian Cruise Line and MSC Cruises. In 2001, she took a role at Silversea, staying until 2006 when she returned to academia to complete an MBA at London Business School and Columbia University in New York, and subsequently taught strategy and worked in research. “While the experience was both challenging and rewarding, I was eager to return to the world of travel,” she says. In 2016, Muckermann returned to Silversea as chief marketing officer, became chief commercial officer in 2021 and in January 2023, she was appointed as the first woman president of Silversea. “I am thrilled to be at Silversea’s helm, leading such a talented and passionate team during what is an incredibly exciting time for the luxury cruise industry,” she says. “Working closely with colleagues at Royal Caribbean Group, we continue to strengthen our position as the leading ultra-luxury cruise line for the benefit of our guests.” More than 25 years in the luxury industries and time spent onboard cruise ships has taught Muckermann that listening to customers will be fundamental for driving Silversea’s ongoing success. “My experiences onboard have shown me that our guests’ changing needs Silversea Cruises is expanding its fleet with innovative ships, upgrading its onboard offerings and expanding its portfolio of destinations to deliver immersive travel experiences that will enrich guests’ lives. President Barbara Muckermann tells Rebecca Gibson more Transformative travel “ We will always listen carefully to our guests to innovate and remain firmly at the forefront of the industry” 10
Photo: credit 11
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13 Photo: Silversea Cruises Silversea has been able to visit new destinations in the polar regions since adding Silver Endeavour to its fleet KEYNOTE must drive the evolution of our brand,” says Muckermann. “Increasingly, we are appealing to Baby Boomers [those born between 1946 and 1964], who value experiences, authenticity and unique moments over material goods. This is the new currency of luxury.” This knowledge inspired the launch of Silversea’s S.A.L.T. culinary and Otium wellness programmes. “The former offers ‘deep travel’ through authentic destination immersion, while the latter is centred upon indulgence, moments of pleasure and complete relaxation, championing the luxuriousness of our offering,” says Muckermann. “We will always listen carefully to our guests to innovate and remain firmly at the forefront of the industry.” Feedback from Silversea’s guests also prompted the creation of Antarctica Bridge, the first fly-cruise programme in the ultra-luxury segment that enables guests to skip the Drake Passage when cruising in Antarctica. “Time-conscious travellers expressed their desire to experience the White Continent without spending two days each way crossing the Drake Passage, and our Antarctica Bridge programme has been hugely successful,” says Muckermann. “My first time flying in business-class comfort on a Silverseachartered plane to Antarctica was a oncein-a-lifetime experience. The landscape there is truly unique, and I’ll never forget seeing my first iceberg, catching a glimpse of a penguin colony, or being surrounded by snow-covered mountains at the end of the earth.” Participating in these experiences first-hand empowers Muckermann to find ways to refine and expand Silversea’s destination offerings, both in Antarctica and in other destinations across the world. “Immersive travel and luxurious comfort are at the heart of the Silversea product and enabling our guests to ‘travel deeper in luxury’ is our core mission, so we’re always looking for ways to refine and expand our offering,” says Muckermann. “It’s only by experiencing the product first-hand like a guest that you develop such a strong understanding of what it means to be immersed into a destination, while enjoying true luxury and comfort.” One of Silversea’s key priorities is to identify new ports of call around the world to help it continue developing increasingly varied itineraries. “Silversea is truly a destination leader; we call at over 900 destinations around the globe, which is more than any other cruise line,” says Muckermann. “We’re always looking for new destinations, itineraries and experiences to offer our well-travelled guests. This is one of the
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15 Photo: Silversea Cruises Silver Nova features the S.A.L.T. Kitchen, where guests can try making dishes inspired by the destinations or regions of the world they are visiting factors that sets us apart from others in the industry.” During a scouting mission to Antarctica, Silversea identified 42 potential new sites it can use for landings. “This means our guests can explore new places in the region,” says Muckermann. “We’ve also set about exploring the lesser-known Canadian Arctic, providing our guests with unique experiences that they cannot get elsewhere. “However, the reality is that there’s so much more of the world left to explore. We recently developed new programmes in the Indian Ocean, the South Pacific and the Arabian Peninsula. We’ve also worked with the South African government to open new destinations and have been granted access to smaller ports. This means that in 2024, we’ll become the first cruise player to offer a true expedition along the unspoiled South African coast.” Silversea’s efforts to expand its itineraries is largely being facilitated by what Muckermann terms as its “aggressive” shipbuilding strategy, which has seen it debut five new vessels in three years. In 2022, the brand expanded its fleet of classic ocean cruise vessels from four to six with the addition of sisters Silver Moon and Silver Dawn and also introduced both Silver Origin and Silver Endeavour to its ultra-luxury expedition fleet, which now comprises five ships. Silver Endeavour was acquired from Crystal Cruises and extensively renovated before entering service, while the 100-guest Silver Origin was the first of Silversea’s ships to be purpose-built for a specific destination. “As part of our shipbuilding strategy, we aim to introduce new vessels that are perfectly tailored for their purpose,” says Muckermann. “Silver Origin, for example, is designed for sailing in the Galápagos Islands and was christened there in an expedition-style naming ceremony while we admired it from Zodiacs in the archipelago.” Meanwhile Silver Endeavour is designed for the polar regions. “With the acquisition of Silver Endeavour, the KEYNOTE “ Immersive travel and luxurious comfort are at the heart of the Silversea product and enabling our guests to ‘travel deeper in luxury’ is our core mission”
17 The Marquee is one of several new outward-facing venues onboard Silver Nova most luxurious expedition ship at sea, we gained an outpost of discovery that can push the boundaries of exploration even further,” says Muckermann. “In August 2023, we became the first expedition cruise line to operate a number of voyages from the small hamlet of Pond Inlet, located on the northern end of Baffin Island in Canada. These programmes are planned again for 2024, and we continue to look for exciting new itineraries that showcase Silver Endeavour’s incredible expedition capabilities.” In August 2023, Silversea welcomed its first Nova-class vessel, Silver Nova, which began service with a sevenday maiden voyage in the Adriatic. Designed for ocean cruising, the ship is the first in the fleet to feature a horizontal layout and asymmetrical design, as well as some of the most spacious suites at sea and multiple highend public venues. In addition, it has an industry-first micro auto gasification system to convert onboard waste into thermal energy, batteries and dual-fuel engines running primarily on LNG. “Watching our fleet’s 12th ship, Silver Nova, come to life and finally set sail is an experience I’ll never forget,” says Muckermann. “Our incredible new ship is unlike anything else in the industry and sets the benchmark for the future of ultraluxury cruise travel. The ship was years in the making, so it was very emotional to finally welcome guests onboard.” Silver Nova has received “such amazing feedback” from trade partners, members of the press and guests, according to Muckermann. “We had particularly strong feedback on the asymmetrical design, which brings the destination into view from virtually all public venues and suites,” she says. “At 75gt per guest, Silver Nova is one of the most spacious ships at sea, and the 4,000 square metres of glass connects guests with the destination like never before. “Other notable new features include the S.A.L.T. Chef’s Table, which showcases the talents of our chefs to just a handful of guests each evening; outward-facing venues, such as The Marquee and the Dusk Bar; and the Cliff Whirlpool, which overlooks the destination on one side. The ship also introduces the latest iterations of our S.A.L.T. culinary and Otium wellness programmes, with enhanced venues and enriched offerings. The adjective used KEYNOTE Photo: Silversea Cruises
Skagway Anchorage Hubbard Glacier Glacier Bay Sitka Juneau Ketchikan Prince Rupert Vancouver Astoria Eureka Santa Barbara Seattle San Francisco Monterey Los Angeles San Diego Ensenada Victoria Seattle. Perfectly Positioned. Seattle is at the center of West Coast itineraries with 7 straight years* of record tourism, 40,000 hotel room options, and the region’s fastest growing airport. Seattle delivers creative choices for the future of your cruise brand. For berthing and operations: Marie Ellingson Ellingson.M@portseattle.org Sr. Manager Cruise Operations & Business Development www.portseattle.com/cruise portseattle.org *2013-2019
19 The new Silver Nova is the first Silversea ship to feature a horizontal and asymmetrical layout, offering guests a panoramic view of destinations while sailing or in port more than any other throughout the course of the architectural preview was ‘game changing’ and this is how best to describe it.” Silver Nova will spend its inaugural season sailing the Mediterranean before operating voyages in the Americas, Alaska, Asia, Australia and New Zealand. It will be joined by sister ship Silver Ray in 2024. In addition to debuting new ships and exploring additional destinations, Muckermann and her team will continue to invest in other initiatives to further enhance the guest experience in 2023 and beyond. “The next five years will see us strengthen our position as the leader in the ultra-luxury cruising space,” she says. “By 2027, we project that one in three ultra-luxury cruisers will choose Silversea. We’ll achieve this with our shipbuilding approach and by leveraging our destination expertise to offer guests the most desirable itineraries and unparalleled experiences, attracting the next generation of experience-focused travellers.” Muckermann predicts the increasing interest in experiential travel will lead to further growth for the luxury cruise sector. “Travellers are hungry for once-ina-lifetime trips and experiences that money just can’t buy,” she explains. “All the major players are reporting figures above 2019 numbers, which shows the pent-up demand in every market for luxury cruising. There are also new players entering the industry, which is another encouraging sign of burgeoning demand. Ultra-luxury cruise travel has a very bright future ahead of it and Silversea will continue to position itself to cater for this interest to ensure we remain at the forefront of the industry.” KEYNOTE “ Travellers are hungry for oncein-a-lifetime trips and experiences that money just can’t buy” Photo: Silversea Cruises
20 MARKETWATCH Explora Journeys begins sailing first cruises Explora Journeys’ Explora I set sail on its maiden voyage from Copenhagen in Denmark on 1 August, as the new cruise line began operating fully for the first time. “We offer our guests a new style of transformative ocean travel,” said Michael Ungerer, CEO of Explora Journeys. “Explora Journeys aims to create unique and emotional connections that are powerful, transformative and universal, which we call the ‘ocean state of mind’. Everything we do is rooted in that philosophy.” Explora 1 has 461 suites, all of which include ocean-facing balconies. These range from the 35-square-metre Ocean Terrace Suites to the 280-square-metre Owner’s Residence. “Welcome to our home, a dream that we’ve been working on for over three years,” said Jason Gelineau, head of product at Explora Journeys, during a shakedown cruise. “Our suites have an incredible sense of space, with light colours and floor-toceiling windows. It’s not just a room to sleep in, it’s a room to live in.” Bespoke music related to the ship’s destination will play in different areas onboard, created by music directors Music Concierge. These include the ship’s six restaurants and 12 bars and lounges. These include the pan-Asian dining venue Sakura, European steakhouse Marble & Co. Grill, the French-inspired Fil Rouge and Med Yacht Club, which offers a menu of Mediterranean dishes. In addition, the Anthology restaurant will rotate menus curated by a range of acclaimed chefs, beginning with Mauro Ulliasi. “We’re all more educated in food and beverages today, and we wanted to make sure that we provided our guests with choice,” said Gelineau. “Each restaurant has its own personality, with none being inferior to the rest. Our culinary team is truly top class, and we work alongside incredible chefs who are still passionate about cooking.” The ship will spend the autumn in North America, the winter in the Caribbean and spring on the West Coast of America and in Hawaii. It will then return to Europe in Summer 2024. Itineraries will range from seven to 11 nights in length, with guests able to combine multiple voyages in a single stay. Explora 1’s departure from Copenhagen marked the beginning of the luxury cruise brand’s full operation
21 The pan-Asian restaurant, Sakura, features a cherry blossom tree canopy The Cocoon Residences are among the largest residences onboard Explora 1
Global Ports Holding, the world’s largest cruise port operator, handled a record number of cruise passengers between 31 March 2022 and 31 March 2023, the 9.2 million passengers welcomed at its 27 cruise ports in 14 countries was a 281 per cent increase on the same period in 2022, when just 2.4 million passengers passed through the company’s ports. In the three months to June 2023, the UKbased company welcomed 3.1 million passengers, up from 1.7 million in the same period in 2022. “The outlook for the global cruise industry has perhaps never been stronger,” said Mehmet Kutman, chairman and CEO of Global Ports Holding. “The global cruise fleet is now fully redeployed, occupancy rates are generally back to 100 per cent, and many cruise lines have broken booking records for the 2023 season.” Global Ports Holding records 281 per cent rise in cruise numbers British ports are projected to welcome eight per cent more cruise calls in 2023, compared to 2019’s recordbreaking season, with some regions expected to report figures in excess of this anticipated national growth. Cruise ship calls along the east coast of Scotland have increased by 50 per cent from 2019, with around 150 cruise ships expected to visit Edinburgh, Fife and Dundee in 2023, up from 100 in 2022. “Britain’s distinct national and regional identities help make our islands an outstanding cruise destination and provide a wealth of diverse itineraries within short sailing distances,” said Ian McQuade, general manager of Portland Port, who has been appointed as chair of Cruise Britain until 31 December 2024. Britain set for record-breaking cruise year DID YOU KNOW? According to Cruise Lines International Association, in 2022 British and Irish travellers took 1.7 million cruises, with the average voyage lasting 9.7 days and the average age of the guests being 55.8 years old MARKETWATCH Photo: Alonso Reyes/Unsplash Photo: Cruise Britain 22
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GATEWAY PORT TO CANADA’S LAKE SUPERIOR NORTH COAST visitthunderbay.ca/cruiseships The Port of HaminaKotka has reported visits from 13 international cruise ships to the port and surrounding Kotka-Hamina region from the end of May until mid-August 2023. Visitors so far this summer have come from the USA, South America, Canada, the Middle East, Southeast Asia, Germany and Great Britain. The port has welcomed over 20,000 cruise guests and crew members to visit Port of HaminaKotka to experience the Kotka-Hamina region this summer. The average occupancy rate of the cruise ships visiting this season has been over 80 per cent. The cities Hamina and Kotka, as well as local entrepreneurs, have, in close collaboration with the Port of HaminaKotka, coordinated a wide range of services to cater to international guests. Visiting cruise passengers and ships have a positive image and economic impact on the local economy. Feedback from guests and crew has been positive and the offering greatly appreciated, according to the port. Photo: Port of HaminaKotka Port of Keelung expects passenger rebound amid continuous investment The Port of Keelung in Taiwan is expecting cruise passenger numbers to recover to 30 per cent of pre-pandemic levels in 2023, and to 80 per cent in 2024, as the regional cruise industry continues to recover after Covid-19. The port, which is operated by Taiwan International Ports Corporation, has continued to invest in the renewal and expansion of its cruise terminals during the pandemic, as well as launching initiatives to promote Asian ports in Europe, the United States and Japan. As a result, Keelung received its first post-pandemic calls in March 2023, while its efforts were recognised by the Asia Cruise Leaders Network with the presentation of a Special Achievement award at the annual Jeju Cruise Forum held in Korea. Photo: Port of Keelung Lively cruise season for HaminaKotka MARKETWATCH
Photo: Stornoway Port Photo: Port Miami Photo: Port of Thunder Bay Photo: Port of Bilbao Photo: Port of Ashdod On the rise Ports around the globe recorded a busy cruise season in 2022, but many are set to welcome more calls and passengers in 2023 Florida’s PortMiami (above) predicts 1,120 port calls from October 2022 to September 2023, compared with 1,043 from the same period in 2022. Guernsey in the Channel Islands is anticipating 95 cruise calls this season, up from 84 in 2022, with 12 cruise ships making their maiden visits in the 2023 season. The Port of Gibraltar is expecting around 180 cruise ships and between 300,000 and 325,000 passengers this year. Spain’s Port of Bilbao is scheduled to receive 80 cruise ships over the course of the 2023 season, a slight increase from its record-breaking 2022 season when 78 cruise ships called at the port. In June 2022, the port handled 5,000 passengers in a single day. Israel’s Port of Ashdod is set to welcome 123 cruise ships in 2023, a significant increase from the 62 vessels it received during the 2022 cruise season. Stornoway Port in the Outer Hebrides is expecting visits from almost 100 cruise ships by the end of September. It recorded its busiest week to date, when seven vessels called between 30 June and 6 July 2023. 25 Canada’s Port of Thunder Bay in Ontario is to host 14 cruise calls in the 2023 season, up from nine in 2022. The port community is scheduled to welcome 24 vessel visits from five different ships in 2024.
The Port of Thessaloniki in Greece is to become the homeport for Crystal Symphony from 2025. Crystal is the first global cruise line to use the Mediterranean port for full turnarounds. “We are excited to host Crystal Symphony at the Port of Thessaloniki,” said Theodora Riga, chief commercial officer and director of strategic communications. “This significant development opens a new chapter for us, further enhancing its position in the international cruise sector.” Crystal has also added Thessaloniki to its 2024 calling destinations. Crystal Symphony embarked on its first sailing under the guardianship of the A&K Travel Group from Athens on 1 September 2023. Thessaloniki to welcome Crystal Symphony from 2025 MARKETWATCH Photo: Crystal Cruises
27 Luxury cruise brand Crystal is to launch four new ships before 2029. It is working with advisors, lenders and export credit agents to finalise an agreement with two European shipbuilders for two classic ships and two expedition vessels. “We have ambitious growth plans for Crystal and are proud of what we have accomplished in just under a year,” said Cristina Levis, CEO of A&K Travel Group. “We are now thrilled to announce we will be growing our fleet.” The brand, which was saved from liquidation by A&K Travel Group in June 2022, already operates two ocean cruise ships, both of which have been extensively refurbished at Fincantieri’s shipyard in Trieste, Italy (read more on page 117). Crystal Serenity re-entered service from Marseille in France on 31 July, while Crystal Symphony departed from Athens in Greece on 1 September 2023. Crystal to debut four new ships in the next six years Photo: Crystal Cruises Intero-Line from Hera is an individually configurable linear luminaire made from high-quality matt brushed aluminium and is available in stainless steel and black. The Intero-Line can be used for a variety of applications but is an ideal solution for spaces that would benefit from indirect lighting, such as guest cabins. It has a diffused upward light and a focused downward light, both of which can be individually controlled to provide users with optimal lighting conditions no matter what they are doing. Intero-Line also has freely placeable and movable clip-on shelves (available measuring 20, 40 and 60 centimetres). Other features that can be integrated include USB sockets and an automatic timer. Intero-Line by Hera ETC has developed Source 4WRD Color II, a budgetfriendly upgrade for its Source Four incandescent lighting fixture. The original Source Four incandescent fixture proved popular in onboard theatre spaces, and Source 4WRD Color II enables cruise lines to easily transform their existing fixtures into more energy-efficient LED fixtures. Installing the Source 4WRD Color II instantly gives existing fixtures more features, including a notable intensity increase via a snap-in reflector and a Red Green Blue Amber colour-mixing array. ETC offers a five-year fixture and 10-year array warranty with Source 4WRD Color II. Source 4WRD Color II by ETC Product picks
29 Photos: Seabourn Stena Vision makes inaugural voyage on RosslareCherbourg route Stena Line debuted Stena Vision on its route between Rosslare, Ireland, and Cherbourg, France, in June, becoming the operator with the most frequent ferry crossings between Ireland Europe. Stena Vision now operates the route alongside Stena Horizon, providing departures twice a day, six days a week. Guests onboard Stena Vision’s inaugural voyage were welcomed with a complimentary glass of prosecco, and there were special gifts for the first freight and leisure guests. Stena Vision’s senior master Seán Boyce was helped by eight-year-old Lily Cheevers (pictured) on Stena Vision’s inaugural voyage. Seabourn’s second purpose-built expedition ship, Seabourn Pursuit, welcomed its first guests onboard on 12 August before embarking on its eightday maiden voyage from Valletta, Malta, to Rome, Italy. The ship was delivered by Italian shipyard T. Mariotti at the end of July 2023. Seabourn Pursuit has been purposebuilt to operate in remote, diverse environments and complies with PC6 Polar Class standards. Itineraries will be led by a 24-person expedition team of scientists, scholars, naturalists and more. The vessel will sail five cruises in the Mediterranean before embarking on two voyages across the Atlantic and through the Caribbean. The ship is scheduled to arrive in Barbados to begin its expedition journeys on 10 October. It will head south for expeditions exploring coastal South America, the Amazon and Antarctica into late March 2024. Photo: Stena Line Seabourn Pursuit begins maiden season in the Med MARKETWATCH
PRINCE RUPERT’S CHARMING CRUISE DELIGHT! Prince Rupert Cruise Port launched the “Vintage Trolley Excursion”, o ering a unique experience for cruise passengers to explore Prince Rupert, increasing awareness of the destination and supporting local businesses. With an increased capacity of over 950 guests, PRCP ensures higher satisfaction and economic benefits for the local community. The dedication to immersive programs and collaboration with local stakeholders highlights the heritage, culture, and natural wonders of Prince Rupert. Vintage Trolley Excursion exemplifies PRCP’s commitment to exceptional experiences, contributing to the local economy and fostering inclusive tourism. TARRAGONA CRUISE PORT EMBARKS ON SUSTAINABLE TRANSFORMATION! Construction has begun at Tarragona Cruise Port, promising a remarkable transformation for the region. Spanning 2,200 m2 and backed by a 5.5m euro investment by Global Ports Holding, this innovative and sustainable project sets the stage for progress. Designed with a focus on functionality, eco-eciency, and passenger comfort, the terminal o ers high-quality services and amenities, ensuring a unique experience. Sustainability lies at its core, integrating eco-friendly technologies and practices, making it a responsible tourism contributor. Scheduled to open in May 2024, the Tarragona Cruise Port prioritizes safety, accessibility, and flexibility to adapt to future industry needs, making it a catalyst for regional tourism growth and economic development. CRUISING THROUGH TIME WITH EGE PORT KUŞADASI Amidst an air of excitement and nostalgia, Ege Port Kuşadası celebrated its remarkable 20th-year anniversary in a grand and joyous occasion on August 9th. The port’s history traces back to 1970s when it was first established, and its journey has been nothing short of extraordinary. The port’s privatization was a significant turning point, giving rise to GPH. The celebrations served as a testament to Turkey’s maritime progress and the port’s unwavering commitment to safety, sustainability, and exceptional service. With an illustrious past and a promising future, Ege Port Kuşadası continues to embrace its role as a gateway. REDEFINING MALAGA’S RETAIL BRILLIANCE The spotlight shines on Malaga Cruise Port, as it forges an exciting alliance with Terminales del Atlantico Medio S.L. (TAM) to redefine and manage the retail area within the Terminal A and B cruise facilities. Leveraging TAM’s skills in operating and advancing duty-free spaces, a new retail experience will unfold spanning across approximately 700 square meters. This ambitious and synergistic endeavor seeks to heighten the voyage of cruise travelers, skillfully fusing the allure of Malaga’s captivating destination with the terminal’s surroundings. Anticipating an imminent refurbishment, this undertaking serves as a testament to the unwavering dedication of Malaga Cruise Port to excellence, sustainability, and the enrichment of each visitor’s sojourn. With meticulous design as the cornerstone, sustainable materials and cutting-edge technology will converge to engender an inviting and dynamic ambiance. Malaga to host Seatrade Cruise Med once again on 11th and 12th September 2024. PROMOTED THE WORLD’S LARGEST CRUISE PORT OPERATOR
31 Carnival Cruise Line expands use of facial biometric technology Carnival Cruise Line has partnered with US Customs and Border Protection (CBP) to expand its use of facial biometric technology to expedite the disembarkation process. Nine of Carnival’s 14 homeports in the USA are using the technology in summer 2023, including PortMiami, Port Canaveral, Tampa, Jacksonville, New York, Baltimore, Mobile, Galveston and Long Beach. The technology has shortened the disembarkation process by an average of 30 per cent for the more than three million Carnival passengers who have used it so far. Guests leaving the ships at the end of a cruise take a photo at a kiosk and within seconds, the image is biometrically compared to their passport or visa photo to verify their identity with over 98 per cent accuracy. US travellers and select foreign nationals can request a manual document check from a CBP officer if they prefer to opt out of the process. Photo: Carnival Cruise Line TVV Marine Lighting focuses on sustainability Finnish firm TVV Marine Lighting is producing sustainable lighting solutions for a newbuild ship due to debut in early 2024. The company will supply custom lights for cabins and corridors, as well as portal lights. “There are not many marine lighting solutions which are suitable for B0 or B15 required areas,” said Aldona Mäkinen, CEO. “But we’ve created a custom solution for this project, of which we’re extremely proud.” Like the company’s other handmade lighting solutions, the products will be made from high-quality, durable materials, ensuring product longevity in order to limit the impact on the environment. “We think carefully about the impact to the environment during the design process and when choosing components,” said Mäkinen. “By using sustainable components and materials that can be reused, we minimise waste and help the environment. Meanwhile, clients get cost-effective and longlasting products.” DID YOU KNOW? More than 50% of the newbuilds on order from Cruise Lines International Association members will primarily run on LNG, which produces zero sulphur emissions, 25% less carbon dioxide and up to 95% less nitrogen oxide than traditional fuels. Photo: TVV Marine Lighting
MARKETWATCH Adonis HR launches planning module for shipboard duty rostering Adonis HR is introducing a new planning module for shipboard duty rostering adapted to serve coastal segments like short sea ferries while also managing shore-based industries. The unique challenges faced by these sectors, which are often constrained by vessel size, have prompted Adonis HR to develop a solution that harnesses land-based internet connectivity for efficient duty roster planning. This system accommodates the ebb and flow of crewing needs, addressing seasonal, weekly, and daily variations, while ensuring strict adherence to diverse competence matrices and labour regulations like the MLC Work and Rest Hours guidelines. The solution integrates the Duty Roster Planning module with Adonis Self-Serve, Time & Attendance, and Payroll modules, to deliver a comprehensive strategy for workforce coordination, enabling smoother overall operations and helping to ensure compliance with industry standards.
33 Photo: Oceania Cruises The Republic of the Marshall Islands (RMI) Registry welcomed the seventh Oceania Cruises vessel, Oceania Vista, into the fleet. Built at a cost of $656 million, Vista is 67,000gt, 791 feet (241 metres) long, and can hold up to 1,200 passengers and 800 crew. “The ship represents a growing number of new and innovative passenger vessels whose companies have chosen to flag with the RMI thanks to the registry’s comprehensive support and coordination from design to delivery,” said a spokesperson for the registry. Vista is currently sailing a sold-out inaugural summer season in the Mediterranean. In September 2023 it will sail to Canada and New England, USA, before repositioning to PortMiami for winter 2023-2024. RMI Registry welcomes Oceania Cruises’ Oceania Vista GerrisBoats develops new energy-efficient hull platform Italian start-up GerrisBoats has created and patented a modular hull platform that can help passenger ferries, water taxis and yachts reduce fuel consumption and the noise and waves they generate while operating. According to creators Massimo Verme and Roberto Rossi, GerrisBoats’ hull platform “proposes a paradigm shift in nautical design and construction” and will enable vessels to operate more sustainably, while also increasing passenger comfort. This would make it suitable for building passenger ferries delivering public transport services, or smaller water taxis that would offer point-to-point transport via an Uber-like system. GerrisBoats worked with Italian shipyard Azimut Benetti, the University of Genoa and other partners during the research and development phase. It also presented the sustainability, technical and accessibility benefits of the solution to the Ligurian and Navigazione Laghi Administrations and others during a roundtable on smart water mobility near Genoa, Italy, in July 2023. SUSTAINABILITY MILESTONES Three major cruise operators significantly reduced their impact on the environment, according to their latest sustainability reports. Carnival Corporation cut both single-use plastic items and absolute particulate matter air emissions (relative to a 2015 baseline) in 2021, according to its 2022 Sustainability Report. It also hopes to achieve a 20 per cent carbon intensity reduction (relative to its 2019 baseline measurement) by 2030. According to MSC Cruises’ latest sustainability report, it has decreased the carbon intensity of its ship operations by 33.5 per cent since 2008. This puts it on track to reach a 40 per cent reduction ahead of its 2030 target. In 2022, Royal Caribbean International reduced the solid waste offloaded to landfill by 90 per cent from its 2007 baseline. The organisation is set to cut 100 per cent of its onboard single-use plastics and reduce carbon intensity by double digits (from 2019 baseline) by 2025.