Cruise & Ferry Review - Autumn/Winter 2023

124 Magicman is able to repair furniture and hard surfaces to appear like new INTERVIEW Repair don’t replace Mark Henderson explains to Alex Smith how Magicman overcomes the challenges of working on ships at sea and maintains high standards when providing repair services Carrying out work on vessels at sea poses a unique challenge for all maritime contractors. Extensive knowledge and experience of the realities of maritime operations are prerequisites for success, but it takes contractors years of work across a wide variety of projects to develop the necessary skillset. One company that has taken the time to develop that expertise is Magicman. The hard surface and furniture repair specialist has built up a high level of experience onboard passenger ships of all kinds, says CEO Mark Henderson. “Magicman technicians have been working on marine projects on ferries, river boats, cruise ships, expedition ships and luxury private craft for many years,” he says. “We are therefore experienced in all type of works and vessels and have developed a flexible attitude to ensure we meet the specific demands of individual clients.” Acknowledging the uniquely challenging nature of marine operations, Henderson explains that only the most highly qualified Magicman technicians are used for projects onboard ships. “Marine operations demand the highest of standards in both personal aptitude and technical skill – fortunately this is the norm at Magicman,” says Henderson. “Only senior technicians and those who demonstrate the requisite personal attributes are allowed on marine projects. Their behaviours and performance whilst carrying out land-based work carry great weight when we select marine teams, ensuring only the best people are put forward for a project.” When a shipowner initially enquires about the possibility of a repair, Magicman begins by estimating the costs for the project and presenting them for approval. To create the estimate, Magicman must sometimes complete a pre-project survey but can also use photos of the damages. The estimate includes details of how many workers, materials and days will be required to complete the project, which means that if the contracted works are completed ahead of time, the Magicman team will carry out any further requirements onboard at no additional cost. “Our aim is to work collaboratively with all clients worldwide,” says Henderson. “The varying nature and geographical position of the works we carry out means no two projects are the same, and close cooperation with the client is key. Flexibility is our byword, and Magicman teams can work day or night shifts, making themselves as invisible as possible to passengers while “ Marine operations demand the highest of standards in both personal aptitude and technical skill”