Selling experiences, not just transport Yiannis Maglaras of Expian tells Laura Hyde how P&O Ferries has benefited from implementing its experience-centric booking system
Why a good ferry service needs more than a ship From the vessel to the berthing and terminal facilities, all elements of a ferry system must work together in harmony to ensure safe, efficient and reliable services
Experiencing island life on a cruise to Orkney Orkney Islands Harbour Authority is enabling cruise guests to delve into the unique culture, history and wildlife of the Scottish islands
Staying ship shape with refurbishment investments With cruise passenger numbers on the rise, cruise and ferry operators are focusing on improving the customer experience by investing in their fleets. Laura Hyde spotlights selected refurbishment projects completed over the past six months