This article was first published in the Spring/Summer 2019 issue of Spring/Summer 2019 issue of International Cruise & Ferry Review. All information was correct at the time of printing, but may since have changed.
How can a ship management services provider ensure that it meets the needs of its three stakeholders – cruise operators, crew members and cruise guests? According to Oliver Sassen, president of RSR Nemo, the secret to success is prioritising flexibility and freedom.
“We give our crew the freedom to improve their skills by offering them opportunities for professional development,” he explains. “We give our clients the freedom to shape the way we work with them so that together, we can grant guests the freedom to make a cruise experience their own.”
To do this, RSR Nemo tailors its services to each client. “We don’t believe in standardising our services and imposing a particular way of working; we collaborate with our clients to identify how we can optimise their strengths with our offerings,” says Sassen. “RSR Nemo can be a dedicated partner for crewing, or we can take care of the entire ship management process if that’s what our client prefers.”
Regardless of what type of service it provides, RSR Nemo works hard to ensure that it is of the highest possible quality. The company’s skilled employees make this an easy feat, says Sassen.
“Everyone – from those in our nautical and technical teams, to those crewing the ships – is an expert in their domain and they all form the backbone of our company. By empowering our employees to push standards and offering them a stable environment in which to grow, we succeed in delivering the highest standards on every level.”
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