Interviews

Interview, Onboard experience

Creating sustainable onboard interiors for a first-class customer experience

Creating sustainable onboard interiors for a first-class customer experience

Wasaline M/S Aurora Botina

By Simon Johnson | 08 September 2023

Simon Johnson, director of Shipshape Consulting, asks four leading maritime interior designers about the importance of data, detailed design briefs and collaboration when it comes to creating sustainable onboard interiors that help passenger ship operators to deliver better guest experiences

Four maritime interior designers talk about what’s necessary to deliver better guest experiences

Interview, Ferry news

Rising to expectations for a first-class ferry experience

Rising to expectations for a first-class ferry experience
By Simon Johnson | 07 September 2023

Simon Johnson asks four ferry operators how they are continuing to deliver an excellent experience for their customers during times of change

Four ferry operators discuss how they’re continuing to deliver an excellent customer experience

Interview, Ferry news

Creating compelling customer experiences for the post-Covid era

Creating compelling customer experiences for the post-Covid era
By Simon Johnson | 12 April 2023

In the post-Covid era, ferry operators have recognised that they need to invest in delivering high-quality services that will exceed customers’ expectations and win business back. Simon Johnson asks Matteo Della Valle about Grandi Navi Veloci’s strategy

Matteo Della Valle discusses Grandi Navi Veloci’s strategy to win business back

Interview

A vital lifeline during an unprecedented emergency

A vital lifeline during an unprecedented emergency
By Simon Johnson | 16 December 2021

Walter Rushbrook explains how the crucial role Interislander played in New Zealand’s emergency response to the pandemic has helped to cement its future in the ferry industry

Walter Rushbrook explains how Interislander helped with New Zealand’s response to the pandemic

Interview, Brittany Ferries

Leading the revival of ro-pax ferry services in the UK, France and Spain

Leading the revival of ro-pax ferry services in the UK, France and Spain
By Simon Johnson | 15 December 2021

Christophe Mathieu shares how Brittany Ferries is making its business more resilient in the wake of the Covid-19 pandemic and shares his outlook for the future of the ferry sector

Christophe Mathieu tells Simon Johnson how Brittany Ferries is building resilience due to the pandemic

Interview, Marine operations

Staying safe onboard ferries during Covid-19

Staying safe onboard ferries during Covid-19
By Simon Johnson | 16 October 2020

Simon Johnson asks five executives about the benefits of travelling via ferries and finds out what new measures their companies have introduced to protect passengers and crew against Covid-19

Simon Johnson asks executives what measures their companies are taking to protect passengers

Interview, Ferry news

Rising to the innovation challenge in the ferry sector

Rising to the innovation challenge in the ferry sector
By Simon Johnson | 08 October 2019

ICFR’s expert ferry advisor Simon Johnson asks three ferry executives to discuss the greatest opportunities and challenges facing the global ferry sector

Three ferry executives discuss opportunities and challenges in the ferry sector with Simon Johnson