How to improve the guest experience, according to Dietmar Wertanzl Anglo-Eastern Leisure Management is striving to deliver constant improvements for its passengers
Keeping itineraries fresh and fun for Carnival Cruise Line Managing 5,000 sailings and ensuring they appeal to both loyal and new customers is challenging. Ugo Savino explains to Susan Parker how the brand delivers guest satisfaction
Vistona: How the Irish firm became the masters of stone and customer experiences Dave Byrne and James Hobbs of Vistona explain to Rebecca Gibson how a commitment to innovation and continuous improvement helps the firm to deliver successful projects that exceed client expectations
Reaching the next frontier of onboard entertainment with Maxicaster Andrew Brown tells Rebecca Gibson how Maxicaster’s onboard-entertainment-as-a-service solution is transforming the way passenger ship operators manage their onboard entertainment
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