A new marquee that functions as an undercover baggage handling facility (Image: Port of Tyne)
The Port of Tyne has created a new baggage handling for Marella Cruises at its International Passenger Terminal, which is located in North Shields near Newcastle-upon-Tyne, England.
The port has reconfigured 300 square metres of its terminal, creating space to process 1,000 bags as well as a marquee that functions as an undercover baggage handling facility. There are now also 382 additional parking spaces specifically for Marella Cruises’ guests.
Marella Cruises’ customer will be able to drop off their luggage before heading straight to a dedicated car park. The baggage will be checked by security and loaded onto the ship, expediting the embarkation process.
“The new car park and bag drop area is the beginning of a range of improvements to both passenger and vessel facilities at the port’s International Passenger Terminal,” said Andy Foster, commercial manager for Port Services at Port of Tyne. “Providing an excellent customer experience is really important to us, and we hope this latest investment will support all cruise operators and passengers in making cruise check-in more efficient and trouble-free.”
Marella Cruises will make 10 turnaround calls at the Port of Tyne in 2019, using the dedicated luggage drop-off and parking area for each visit.
“This is great news for Marella customers, as it will ensure a seamless end-to-end port experience, with much more space to manage our embarkation and debarkation operation,” said Neil Duncan, head of Trading and Planning at Marella Cruises.
The Port of Tyne’s International Passenger Terminal will also welcome 49 other cruise calls this year.
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