By
Laura Hyde |
Orkney Ferries is to implement Hogia Ferry Systems’ Bookit reservation and ticketing system from spring 2024.
The operator’s fleet of 10 vessels provide more than 20,000 annual departures to 13 islands within Scotland’s Orkney archipelago. Implementing the Bookit system will streamline the booking and check-in processes for passengers using these services.
“Moving to Bookit will have a number of benefits for our customers and passengers, including enabling them to make changes to their booking online and request refunds where their travel plans have changed,” said Eddie Barclay, service manager at Orkney Ferries. “The new system will allow us as a company to make improvements to the way we manage our deck space, which will of course have knock on benefits to our customers.”
Orkney Ferries is the second Orkney-based ferry operator to partner with Hogia Ferry Systems, which is part of the Hogia Group, one of Sweden’s largest software companies.
“For 15 years, we have been a proud partner to (Serco) Northlink in Orkney, and we are excited getting the opportunity to now partner up with Orkney Ferries,” said Niclas Blomstrom, managing director at Hogia Ferry Systems. “We know our modern platform will enable Orkney Ferries to improve on both their service level and their customer offerings. Going forward, we will together, and with other parties, really make a difference in the Orkney Ferries’ customer experience.”