Norwegian Cruise Line Holdings streamlines payments with Worldpay

Norwegian Cruise Line Holdings streamlines payments with Worldpay

Norwegian Cruise Line

NCLH aims to improve the payments experience onboard the cruise ships in its global fleet

Norwegian Cruise Line Holdings Ltd. (NCLH) has chosen Worldpay from FIS as its preferred payments processing provider to enhance the payments experience for customers sailing with its Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands.

NCLH will use Worldpay to streamline its global payments acquiring and processing services. It will also leverage Worldpay’s value-added services, including FIS 3DS Flex, which ensures compliance with PSD2 Strong Customer Authentication requirements and minimises friction at the checkout.

In addition, NCLH will use the company’s Pazien solution to improve authorization rates with advanced data analysis, as well as FIS Prime PIN and PIN-less debit card routing to cut costs associated with debit card purchases.

“At NCLH our guests come first, which is why we are focused on enhancing and innovating every aspect of the guest experience, starting from the moment they book their cruise,” said Mark Kempa, executive vice president and chief financial officer of NCLH. “Worldpay’s global footprint and deep expertise in the travel and hospitality industry were paramount in our decision to work with them as a preferred payments partner. This partnership will allow us to continue to provide our valued guests with a secure, convenient payment experience.”

Jim Johnson, head of merchant solutions at FIS, said: “This is a great match of two global leaders that are passionate about using technology in innovative ways to provide a top-notch customer journey whether online or at sea. We look forward to helping NCLH achieve its business goals and continue its growth.”

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Rebecca Gibson
By Rebecca Gibson
29 October 2021

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