Satellite and terrestrial communications provider Harris CapRock Communications has been ranked as the number one operator on The Independent Top Twenty listing by the World Teleport Association (WTA) for the fourth consecutive year.
Harris CapRock owns and operates teleports on six continents, five 24/7 customer support centers, and has a local presence in 23 countries, as well as more than 275 global field service personnel in locations across North America, Central and South America, Europe, West Africa and Asia Pacific.
The company’s teleports provide 24/7 connectivity and IT services to support more than 35% of the total number of cruise ships in the world, as well as customers in the energy and government markets.
“The WTA’s annual December announcement serves as a definitive marker of the state of the industry and the direction of its leading service providers in the year to come,” said Tracey Haslam, president, Harris CapRock. “With teleports on six continents, we provide service coverage to nearly any point on the globe. Our premier position in The Top Teleport Operator Rankings reflects our ability to consistently deliver reliable satellite communications service to our customers no matter how remote or variable their environments may be.”
In 2013, Harris CapRock signed a five-year contract to provide its services and improve bandwidth levels onboard more than 100 cruise ships across Carnival Corporation’s nine cruise brands.
The company provides a fully managed, dual-band satellite communications solution using the latest generation of iDirect technology, improving communications and internet access for Carnival’s passengers and crew. Over the five years, each ship will be equipped with stabilised antenna systems to cater for the new service requirements and entertainment solutions across the ten cruise line brands.
Harris CapRock also installed advanced communications solutions onboard 33 Royal Caribbean Cruises Ltd vessels in 2013, delivering more than five times the amount of bandwidth previously available. The contract covers its Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises brands.
“Our customers demand the highest quality of service wherever their operations take them around the world,” Haslam said. “Frequent changes in location and evolving service requirements are typical, and our deep expertise in managing teleport operations and satellite capacity enables us to address these complex requirements shared amongst our customers.”