Ferry news

Interview, Ferry news

Rising to expectations for a first-class ferry experience

Rising to expectations for a first-class ferry experience
By Simon Johnson | 07 September 2023

Simon Johnson asks four ferry operators how they are continuing to deliver an excellent experience for their customers during times of change

Four ferry operators discuss how they’re continuing to deliver an excellent customer experience

Interview, Ferry news

Creating compelling customer experiences for the post-Covid era

Creating compelling customer experiences for the post-Covid era
By Simon Johnson | 12 April 2023

In the post-Covid era, ferry operators have recognised that they need to invest in delivering high-quality services that will exceed customers’ expectations and win business back. Simon Johnson asks Matteo Della Valle about Grandi Navi Veloci’s strategy

Matteo Della Valle discusses Grandi Navi Veloci’s strategy to win business back

Interview, Ferry news

Rising to the innovation challenge in the ferry sector

Rising to the innovation challenge in the ferry sector
By Simon Johnson | 08 October 2019

ICFR’s expert ferry advisor Simon Johnson asks three ferry executives to discuss the greatest opportunities and challenges facing the global ferry sector

Three ferry executives discuss opportunities and challenges in the ferry sector with Simon Johnson