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Cruise and Ferry

Winter 2013

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Winter 2014

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International Cruise and Ferry Review

THE GLOBAL GUIDE TO PASSENGER SHIPPING

Winter 2014

Executive Editor: Jon Ingleton
Editor: Michele Witthaus
Publisher: Nolan Andrews

International Cruise & Ferry Review’s Autumn/Winter 2014 issue features a keynote interview with Richard Fain, where he sheds light on what life is like at the helm of Royal Caribbean Cruises Ltd. today. We also speak to some of the industry’s key figures including Carnival Cruise Lines’ Gerry Cahill, Norwegian Cruise Line's Kevin Sheehan, Søren Jespersen at Mols-Linien and CalMac Ferries' Martin Dorchester, to get their perspectives on the latest developments.

This issue also covers some of the major topics and trends in the passenger shipping industry, including a look at the latest cruise ship bridge systems, what cruise lines are doing to update their food and beverage offerings, how to improve the guest experience onboard ferries, and much more.

Other highlights include our cover story, which focuses on what St. Maarten Harbour Group of Companies is doing to make this year’s FCCA conference the best it can be.

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Magazine highlights

FERRY BUSINESS

FERRIES, FOOD AND FUN

Rebecca Gibson finds out how ferry operators are improving the guest experience

Leading the big turnaround

How Søren Jespersen has improved profitability at Danish ferry firm Mols-Linien

In it for the long haul

Irish Ferries’ CEO Eamonn Rothwell gives ICFR an exclusive insight into his ro-pax charter strategy

The fuel that drives success

Fjord Line’s Ingvald Fardal showcases his company’s three LNG-powered ferries

MARINE OPERATIONS

Technology and the team

Cruise ship bridge systems are becoming more complex and awareness of the human element is at an all-time high. Michele Witthaus looks at how training programmes track these trends

A new value proposition

Ole-Kristian Sivertsen explains how MCP’s new platform is revolutionising guest mobile use

Closing the communication gap

WMS’s Pramod Arora on exploiting technological innovation to meet rising guest expectations

COVER STORY

WELCOMING THE WORLD

Upcoming FCCA conference host St. Maarten is pulling out all the stops for Event delegates as well as continuing with infrastructure investment, says Mark Mingo, CEO of St. Maarten Harbour Group of Companies

UPFRONT

AN UPWARD TREND

From developing the industry’s biggest ships to managing organisational changes, life at the helm of Royal Caribbean Cruises Ltd. is more interesting than ever for Richard Fain, who shares his thoughts with Michele Witthaus

MARKETWATCH

Meyer Werft is to buy STX Finland’s Turku yard, Marseille Fos will repair cruise ships, Wärtsilä and Fincantieri unveil innovative ferries, Carnival invests in Haiti port facilities, an EU project studies wireless tags for passenger safety, and much more

ONBOARD EXPERIENCE

Fresh ideas

Cruise lines are updating their food and beverage offerings to meet guests’ changing expectations. Bill Becken reports

Delivering quality to the table

Villeroy & Boch’s Nicolas Luc Villeroy on designing for passenger ships

CRUISE BUSINESS

Child's play

Carnival Cruise Lines’ Gerry Cahill discusses the thinking behind the brand’s focus on families and first-time cruisers

Cruise control

Steady business growth and new ship orders are making Norwegian Cruise Line’s Kevin Sheehan smile

Standing out from the crowd

Steady business growth and new ship orders are making Norwegian Cruise Line’s Kevin Sheehan smile

A new chapter

Adam Goldstein settles in as president and COO of Royal Caribbean Cruises Ltd.

ONBOARD EXPERIENCE

Cruise line with an ultra-luxury yacht experience

SeaDream Yacht Club’s Andrew Magowan on his favourite onboard features

Increasing cleaning efficiency

Warewashing manufacturer Meiko addresses costs in an eco-friendly manner

BUILDING AND REFURBISHMENT

Building boom

With five major newbuilds announced in the first half of 2014 and several subsequent surprise additions to the order book, yards are preparing for a busy time

Rise of the all-gas ferry

There is a build-up of orders for LNG ships to meet tighter emissions rules due to take effect in January 2015

Culture, compliance and the bottom line

A look at the biggest considerations driving refi t projects now

Through thick and thin

Jan Paszkowski explains Remontowa Shipbuilding’s approach to business

PORTS AND DESTINATIONS

Ports in sight

Michele Witthaus talks to CLIA’s Bo Larsen and Giora Israel about the global association’s decision to include ports and destination bodies as members