69 guests value and designing experiences that feel personal, rewarding and memorable,” says Lister. “We’re always listening to what matters most to our guests, so we can make each cruise even more rewarding. Whether it’s a request for longer stays in port, or a preference for scenic cruising to be scheduled during the day rather than overlapping with evening dining or entertainment, guest insights help us fine-tune timings and shore visits to create a more balanced and enjoyable experience.” This guest-led approach ensures Fred. Olsen curates the time available for guests to spend in a destination as thoughtfully as it curates their time at sea. “We understand that for many of our guests, the destination is key when choosing a cruise, which is why we focus less on port amenities and more on how easily you can step ashore and start exploring,” says Lister. “Being within walking distance of the main sights means guests can start exploring straight away to make the most of their time, with popular ports like Bordeaux in France, Cádiz in Spain and Kotor in Montenegro offering unforgettable experiences right from the gangway. Local communities can make a real difference to guest satisfaction too by engaging with passengers. With port calls often limited to just a few hours, a warm greeting, helpful guidance and a sense of place can turn a short visit into a lasting memory.” “ We’re always listening to what matters most to our guests, so we can make each cruise even more rewarding” Fred. Olsen Cruise Lines ship Balmoral in Hellesylt, Norway
RkJQdWJsaXNoZXIy NzQ1NTk=