32 infrastructure, including shore power, safe tender piers and discreet VIP logistics areas that reflect the service standards expected within the luxury segment.” Captain Francesco di Palma, vice president of port and fleet operations at Explora Journeys, believes it is imperative for ports to prioritise upgrading their berthing facilities, terminal buildings and surrounding infrastructure to ensure they have the flexibility to accommodate ships of various types and sizes. “As vessels grow in size and sophistication, ports must adapt with deeper drafts, longer berths and reinforced mooring systems to ensure safety and efficiency, while terminals should be evolved to offer expanded check-in areas, efficient passenger flow and lounges that deliver the level of comfort and elegance our guests expect,” he says. “For our brand, the experience begins the moment guests arrive at the terminal, which should offer calm, space and exclusivity, not congestion. Integrating technology such as automated check-in, biometric screening and digital signage further streamlines embarkation.” Investing in technologies like artificial intelligence, smart gates and data platforms will enable ports to operate more efficiently, optimise resources in real time, expedite processes, improve security, and predict and rapidly respond to unforeseen or emergency situations. This also makes the in-port experience smoother and more seamless for employees and visiting guests and crew. “Technology plays an essential role in shaping the modern port experience,” says Almpertis. “Tools such as biometric systems and pre-clearance solutions can significantly improve the flow of arrivals and departures, removing friction from the guest journey. Digital twins are equally powerful, allowing ports to model operations, manage traffic and optimise energy use in ways that enhance both efficiency and sustainability. “We’ve seen this approach executed particularly well in Barcelona, Spain, and Tallinn, Estonia. Both ports have taken a strategic, long-term view of innovation, integrating digital infrastructure into their core operations rather than treating it as an add-on. The result is a port experience that feels more efficient, secure and seamless for guests and operators alike.” The cruise division of MSC Group implemented biometric security solutions, e-gates and other technologies at its 492,000-square-foot cruise terminal in Miami, Florida, which opened in April 2025 and can accommodate three cruise ships simultaneously. “The terminal sets new boundaries both in terms of technology and sustainability – which is very much needed considering it can handle up to 36,000 passengers per day,” says Scala. “Some key new technologies, such as the Leonardo baggage handling system (with 14 lines of sorting luggage) and facial recognition systems at the terminal’s entry/exit point, simplify the embarkation and disembarkation processes, providing a higher level of passenger satisfaction.” The MSC Miami Cruise Terminal, which was built from sustainable materials, is also equipped with shore power, systems for waste management and water recycling, and other environmental technologies to decarbonise operations and reduce local emissions. “The cruise division of MSC Group is pursuing Leadership in Energy and Environmental Design Gold Certification for the facility,” says Scala. As the International Maritime Organization’s 2050 net-zero emissions deadline draws closer, more cruise lines are equipping their vessels with shore power capabilities – Cruise Lines International Association forecasts that 75 per cent of the global cruise fleet will be able to connect to shoreside electricity by 2028. Therefore, it is crucial for ports to commit to building the necessary facilities to accommodate these vessels. “Over the next year, ports should prioritise investing in shore power and energy infrastructure to cut emissions and improve local air quality, while enhancing terminal design to ensure smooth passenger flow, comfort and sustainability as ships grow in size,” says Di Palma. However, while many ports recognise the need to install shore power, their progress is being hindered by technical, financial and regulatory hurdles. “Standardising connection systems, aligning global regulations and securing joint investment between ports, energy providers and cruise lines are vital to accelerate the adoption of shore power,” says Di Palma. “At the same time, ports must expand infrastructure for LNG and other future fuels, and enhance waste and water management systems. Only through coordinated planning and shared responsibility can the maritime industry move meaningfully towards a lowercarbon future.” Increasing coordination and communication between cruise lines, ports and other stakeholders across the cruise industry will also help to improve operational processes in port, leading to a smooth, hassle-free guest experience. “When information among port authorities, pilotage teams and agents is not fully aligned, it can disrupt what should be a seamless operation,” says Almpertis. “Consistent communication among port control, agents and onboard FEATURE “ Technology plays an essential role in shaping the modern port experience” Spyros Almpertis, The RitzCarlton Yacht Collection
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