Vancouver, Canada The Port of Vancouver continues to welcome visitors to its Canada Place cruise terminal in the heart of downtown Vancouver. A focus on technology and collaboration is helping sustainably grow Vancouver cruise operations, including the recent addition of facial biometrics for embarkation. This system dramatically improved terminal efficiency and cut US border processing times by up to 94 per cent to just 10 seconds per passenger. Plans are now underway to expand shore power capability so more visiting cruise ships can plug in starting 2027. Customer satisfaction for the port reached 92 per cent in a 2025 survey and over 1.4 million passengers are forecast for 2026. Marlborough, New Zealand Port Marlborough is a customer-led port that works in close partnership with cruise lines to deliver a smooth, well-coordinated experience from arrival to departure. The port focuses on delivering efficient operations and forging strong relationships with local operators to support positive outcomes for cruise lines, guests, and the wider community. In addition, Port Marlborough continues to invest in infrastructure and operational practices to improve service reliability and consistency for its cruise line partners. Alongside this, it takes a considered, sustainability-focused approach to cruise activity management to meet the expectations of cruise partners and make Marlborough a destination they are proud to include in South Pacific itineraries. 153
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