150 Baie-Comeau, Canada The Port of Baie‑Comeau is enhancing guest satisfaction through targeted investments in service quality, cultural authenticity and improved onshore experiences. Its partnership with Tourism Pessamit is creating a First Nation educational programme to train guides and elevate Indigenous cultural tourism for cruise visitors. Small but impactful upgrades – such as using whisper systems on every tour – ensure smoother, more enjoyable guest experiences. The port is also upgrading its infrastructure with new cruise‑grade fenders to support safer operations. In addition, ongoing tourism development plans include opening a new interpretation space, offering an audio guide and expanding support for local attractions. Miami, USA PortMiami is widely recognised as the ‘Cruise Capital of the World’ and its modern cruise terminals serve as homeports for many of the industry’s largest brands. In 2025, the port set a new milestone by welcoming more than 8.5 million passengers, a rise fuelled by its easyto-access terminals and focus on security and customs operations. With continued investment in next-generation terminals built for the world’s largest cruise ships, PortMiami is shaping the future of cruising with a focus on efficiency, innovation and sustainability. Backed by strong partnerships across the cruise industry and government, the port remains a powerful driver of tourism, jobs and economic growth for Miami-Dade County and beyond. Cabo Verde Shipping Agência Viking (SAV) continues to enhance service quality and operational efficiency through integrated ship agency and tour operations across Cabo Verde. Close coordination with Nôs Ferry enables flexible, punctual interisland transfers, ensuring smooth guest flow and logistics. SAV prioritises low-impact, small-group excursions that feature local guides, familyrun restaurants and community-led projects, directly supporting Cabo Verdean livelihoods. From agricultural experiences in Santo Antão to marine conservation initiatives in São Vicente, each programme is designed to deliver authentic cultural engagement while preserving the islands’ ecosystems, traditions and economic resilience. FEATURE
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