FEATURE Taiwan Taiwan International Ports Corporation (TIPC) continues to enhance service quality and operational efficiency to meet the evolving needs of the cruise industry. Ongoing efforts include upgrading passenger terminal facilities, optimising passenger flow and strengthening coordination among customs, immigration, quarantine and security to ensure smooth and reliable operations. In 2026, four e-Gates will be introduced separately at the Keelung Port West Passenger Terminal and the Penglai Cruise Terminal – Pier No.9 of TIPC, further improving passenger clearance efficiency. Beyond terminal facilities, TIPC works closely with local governments and tourism operators to develop diversified shore excursions, improve external transportation connections, and provide multilingual visitor information. British Virgin Islands Guests’ first impressions of the British Virgin Islands ports are shaped by people. At BVI Ports Authority, ongoing customer service and security training ensures frontline officers welcome cruise passengers and crew with professionalism, warmth and efficiency. Well-prepared staff not only maintain safety and smooth operations but also provide friendly guidance, helping guests navigate ferries, tours and local experiences. By investing in knowledgeable, enthusiastic personnel, the BVI Ports Authority transforms first impressions into lasting memories, creating a seamless, welcoming gateway to the beauty, culture and charm of the British Virgin Islands. Aruba Aruba’s cruise tourism industry continues to evolve with a strong focus on sustainability, enhanced service quality and unforgettable shore experiences. The Aruba Tourism Authority (ATA) is investing in training programmes designed to help local partners and operators elevate service excellence and achieve responsible tourism. Sustainability initiatives focus on reducing environmental impact of cruise calls, improving waste management and encouraging low-impact shore excursions that highlight Aruba’s culture, nature and community. The ATA collaborates with cruise lines to reduce environmental impact and showcase authentic island culture. These efforts reinforce Aruba’s reputation as a premier, sustainable Caribbean cruise destination. Photo: Aruba Tourism Authority 149
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