Cruise & Ferry Interiors 2022

1 2 4 INTERV IEW The secret to success Trimline’s Ross Welham tells Elly Yates-Roberts about the key role the firm’s employees played in developing a new project management tool and its European expansion plans Many businesses have been hit hard by the challenges of the past two years, including those operating in the cruise industry. Despite this, UK-based marine interior outfitting firm Trimline has managed to not only survive, but is thriving and expanding into new avenues. One such development is the Trimline App (TAPP), an in-house business management software that the firm developed during the Covid-19 pandemic to use across all its operations, from generating quotes through to gaining final sign-off on projects. “When Nick Farrell and I acquired the business in early 2021, we worked closely with our team to look at ways that we could improve our offering to clients,” says Ross Welham, co-owner of Trimline. “TAPP has improved efficiency throughout the business and also offers clients complete transparency of their refits.” Trimline employees and on-site tradespeople use the software to work through their daily schedule and record activities, as well as to manage timekeeping and health and safety commitments. “TAPP now runs our entire business and is used to manage all our projects, including those with Seabourn, Holland America Line, TUI Cruises, Marella Cruises and DFDS,” says Welham. As Trimline goes from strength to strength, the TAPP software will be constantly developed to add new features and capabilities that further improve efficiency and client offerings. With productivity at an all-time high, the business is getting ready to open its new head office in the UK. “Our staff are the foundation of our business and ever since Nick and I bought