Cruise & Ferry Review - Spring/Summer 2021

1 6 7 public health agency standards of both Canada and the USA. The port authority also continues work to anticipate, plan for and accommodate long-term future growth. Prior to the implementation of Covid-19 pandemic restrictions on cruise operations, Canada Place cruise terminal experienced robust growth as demand for cruises to Alaska continued to increase. Since 2018, the port authority has taken measures to increase capacity at the terminal by optimising the existing footprint and improving operational efficiencies and the guest experience. In 2019, the port received 1.1 million cruise passengers. Based on this, it had planned for an additional four to six per cent increase in 2020, before the onset of the pandemic. To help inform and sequence appropriate changes to the cruise terminal and operations, the port authority developed a 3D in-house simulation model using advanced analytics and visualisation technology that simulates the behaviour of passengers during regular and peak cruise days. Recent examples of data- informed changes include the installation of additional automated passport control with biometrics, the installation of 40 new check-in counters, adjustments to staffing levels on regular and peak days, the creation of an additional embarkation level from an existing car park, and a redesigned ground transportation area to enable increased vehicle and pedestrian flows. Most recently, the in- house simulation model has been used to factor physical distancing rules and queue management into the passenger experience in the cruise terminal. Since its implementation, the in- house simulation model has garnered international awards and recognition and continues to inform the port authority’s ongoing efforts to accommodate growth, while improving services for cruise terminal guests. The port authority is also developing medium- and long-term plans to address anticipated demand for various ship sizes that will visit Vancouver in future. The Canada Place cruise terminal can already service the largest ships visiting Alaska and, to date, has accommodated cruise ships of all sizes. The port authority is committed to the success of cruising and will continue working with the cruise and tourism industries to support their recovery and its own growth opportunities in Vancouver. CFR The Port of Vancouver offers both one-way and roundtrip itineraries through Canada’s Inside Passage to Alaska Photo: Vancouver Fraser Port Authority