Cruise & Ferry Review - Autumn/Winter 2021

1 0 5 “ Magicman is a byword for quality service delivery” our teams while onboard the vessels, eliminating the need for clients to hire and oversee a plethora of different contractors. We can conduct vessel surveys, photographing damaged items and compiling detailed digital reports outlining everything that needs repairing or restoring so our clients can better plan their maintenance and refurbishment schedules. We can also act as a resource to help clients and other contractors rectify damage that inevitably occurs during refits. Plus, we can complete most work while the vessels are in service, rather than needing to wait for dry docks. Magicman also has full health and safety accreditation, and all our employees are trained and certified at our in-house academy. Our consistent +90 Net Promoter Score is testament to our ability to deliver high-quality projects on time and within budget. Can you share any examples of projects that you’ve completed recently? Since March 2021, Magicman has completed 12 jobs for six major operators and one shipyard in the USA, Europe and the Middle East encompassing carpet fitting, decorating, restoration and repair work. We’re proud to have delivered each one on time and within budget, without any Covid-related issues. How will refurbishments evolve as more passenger ships re-enter service? 2022 will be our busiest year ever. Our regular clients have given us a programme of works for the coming months, and we expect this to grow as more certainty returns to the industry and the air bridge reopens between the UK and the USA. A lot of postponed projects will likely restart. There is also the added incentive for owners to keep onboard standards high because of the proliferation of new ships and operators entering the market, thus offering guests a wider choice of vessels and itineraries. What has Magicman done to ensure it is prepared for this predicted demand? We’ve been running courses at our bespoke training academy since January to help us improve our repair and restoration techniques and expand our worldwide service offer. We’ve trained 30 new staff members since January, and we plan to train another 25 by the end of 2021. To further reduce our environmental footprint and minimise shipping, we’re trying to base equipment in different parts of the world and train up locals to provide basic repair and restoration services. We’ve already done this in Manila, Philippines and we’re aiming to do the same in the Middle East. Of course, we’ll also continue to explore how we can use new products, services and partnerships to better serve our clients. CFR In addition to providing specialist repair expertise, Magicman also offers traditional services such as carpet installations, making it an ideal partner for renovations