Cruise & Ferry Review - Autumn/Winter 2020

9 7 CalMac’s Loch Seaforth at Stornoway “Checks were carried and thankfully people heeded the advice given, so our traffic dropped across our 28 routes by 95 per cent and infection rates on our islands stayed very low. We were assisted throughout this period by our client Transport Scotland, which provided clear guidance on travel regulations as well as support to help us cope as passenger revenue fell away.” Although travel restrictions have eased, allowing CalMac to introduce a new and more open timetable for the rest of the summer, social distancing restrictions still apply on the numbers it can safely carry and, at the time of publication, it was back up to around 35 per cent vessel capacity. “Our priority now continues to be to keep island communities safe while maintaining lifeline services and facilitating the gradual opening up of tourist traffic again to support local economies,” says Drummond. “To ensure this balance can be achieved we have implemented a strict new onboard regime to keep our staff and our customers safe, including detailed cleaning regimes every 90 minutes, implementation of physical distancing, signage, clear customer announcements and the use of personal protective equipment. All passengers need to wear face coverings in inside areas and our onboard food offering is restricted.” The current limited timetable is set remain in place until 18 October when the company expects to return to a normal winter timetable. “I’m confident that we have done all that we can to meet the needs of all our passengers during this difficult period and can only hope that circumstances will allow us to get back to something approaching normality for next summer,” says Drummond. “One thing that has shone through throughout this crisis is the sense of community that we have here on the west coast of Scotland. We really are a CalMac family. Many of our employees live in the communities we support, so they really know what the priorities are for their friends and neighbours. Everyone has pulled together to ensure life continued as normally as possible while keeping everyone safe from infection. “The messages of support we’ve had from the public have been overwhelming and this acknowledgement of staff efforts is a welcome recognition of the work they have been doing during this most difficult of times.” CFR Photo: Justin Merrigan