ABB is to open a new integrated Operations Center in Singapore to enable its engineers to provide 24/7 services to shipowners across the globe in partnership with three other centres.
Part of ABB’s Internet of Things, Services and People initiative, the new operations centre will be linked to existing facilities in Norway and Finland, as well as to a centre in the US when it opens later this year. Typically, at the end of the working day, the Singapore Center will hand over to colleagues in Norway and Finland, and then to the centre in the US.
“The opening of the new Integrated Operations Center in Singapore will ensure the very best service for our clients,” said Mahesh Krishnappa, vice president of local business unit manager for ABB’s marine and ports business in Singapore. “Our service engineers are available 24/7 but there are clear benefits for customers when they can speak to an engineer who is working during regular working hours with a ships data in front of them.”
At the new centre, ABB can analyse data gathered by sensors and software onboard 600 ships worldwide to monitor the performance of onboard equipment. The experts will then work with the ship’s onboard and shoreside team to plan maintenance and troubleshoot issues. Using ABB’s integrated operations can save shipowners up to 50% on drydocking costs.
“ABB’s Integrated Operations Center is a real world consequence of big data and increasing connectivity in the shipping world,” said Richard Windischhofer, senior vice president of Integrated Operations at ABB’s marine and ports business unit. “We have only scratched the surface of what this could mean in the future, but the addition of the Singapore facility will increase our capacity to create smarter services.”